Privacy policy

Last updated: 19 February 2026

This Privacy Policy describes how Vesper Lane (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our platform (the "Services"). As a data controller based in Scotland, we are committed to protecting your privacy in accordance with the UK GDPR and other applicable data protection laws. We value the trust you place in us to safeguard your personal details.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This includes:

• Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Customer Support Information: Any details you choose to share with us when reaching out for assistance.

2. How We Use Your Information

We use your data to provide a refined shopping experience and to fulfill our contract with you. Specifically, we use it to:

• Fulfill orders, process payments, arrange for shipping, and provide you with invoices and order confirmations.
• Communicate with you regarding your order, account updates, or customer support inquiries.
• Screen our orders for potential risk or fraud (in particular, your IP address).
• With your explicit consent, send promotional offers, newsletters, and updates about new Vesper Lane collections.

3. Cookies and Tracking Technologies

We use cookies to power and improve our Site and our Services. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). You can control and manage cookies in various ways through your browser settings, though removing or blocking cookies can negatively impact your user experience.

4. How We Share Your Information

We share your Personal Information with selected service providers to help us provide our Services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We share necessary details with reliable shipping carriers and fulfillment partners to deliver your goods safely to your door.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights (UK & EU GDPR)

As you are interacting with a UK-based entity, you have specific rights under data protection laws regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): Request that we delete your personal data from our systems.
• Right to Restriction of Processing: Ask us to restrict the processing of your data.
• Right to Object: Object to our processing of your data, particularly for direct marketing purposes.

If you would like to exercise any of these rights, please contact us at the email address provided below.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This is necessary to comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

8. International Data Transfers

Your information is processed through Shopify’s global infrastructure. When data is transferred outside the UK or the European Economic Area (EEA), including to Canada and the United States, we rely on legally recognized transfer mechanisms, such as standard contractual clauses and Shopify’s robust security protocols, to ensure your information remains protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this page.

Contact Information

Should you have questions about our privacy practices, or if you would like to make a complaint, please reach out to us: